”Empowering people is a strong strategy for us”

Crislaine Santos, After Market Manager, is based in Jaguariuna, Brazil, and have worked for DeLaval since 2008. She graduated from the Federal Rural University of Rio de Janeiro in Animal sciences, and soon after started the DeLaval trainee program. Throughout her graduation, she always wanted to work with dairy cattle and to contribute to milk production in Brazil. To realise her dream, DeLaval was seen as a great opportunity for her. The diversity in what DeLaval do was a source for inspiration.

“I could work directly with the cow, the farmer and be close to the best technology we have in the area. I could also learn about business and marketing, which are two other areas that I am interested in”, Crislaine says.

This was 12 years ago, and throughout her time in our company, she has been working in different areas in DeLaval. She has worked with our aftermarket portfolio; as a solutions manager for cow comfort; and now she is the manager for her team, which she describes as “wonderful”. During the years, she has gathered knowledge about the business and farmers’ needs, and developed strategies to help our customers.

Crislaine has numerous experiences that she remembers fondly. Some relate to releases of solutions that have had a positive impact on dairy farmers and changed the way of producing milk in Brazil. She continues, “The most important experiences for me was the opportunity to change the lives of dairy farmers with solutions, services and partners. To see how we at DeLaval can contribute to improve for farmers, cow health and the milk quality for all consumers”.

In the near future, she is looking forward to continue the work of improving the lives for dairy farmers and cows in Brazil.

“Our biggest project is focused on improving our service level in the field by intensely disseminating our knowledge to help farmers, improve the health of cows and the business for all people involved. High quality service aggregate with high technology will provide the best experience for our customers. Empower people is a strong strategy for us.”

What would you say are the best things with working for DeLaval?
“DeLaval is a company where you always learn and have the opportunity to grow both professionally and personally. As DeLaval is a global company, you are connecting with people, farmers and news from around the world. This possibility is unique for those who want to be constantly developing – you really feel part of this global team”.